Privacy Policy for EmeraldVoyage Coaches
At EmeraldVoyage Coaches, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our long-distance bus tours, regional shuttle services, private charter buses, guided travel experiences, and group travel planning services.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: Name, address, email address, phone number, date of birth, and payment information when you book our services, register for an account, or contact us.
- Travel Information: Booking details, travel dates, destinations, special requests (e.g., accessibility needs, dietary requirements), and passenger details for group bookings.
- Technical Data: IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our online platform.
- Usage Data: Information about how you use our website, products, and services, such as pages visited, time spent on pages, and navigation paths.
- Communication Data: Inquiries, feedback, and correspondence exchanged with us via email, phone, or other communication channels.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To process your bookings, manage your travel reservations, provide transportation services, and fulfill special requests.
- Communication: To send you booking confirmations, updates about your travel, service announcements, and respond to your inquiries.
- Service Improvement: To analyze usage patterns, troubleshoot issues, develop new features, and enhance the overall quality of our services and online platform.
- Marketing and Promotions: To send you information about our services, promotions, special offers, and news that may be of interest to you, where you have consented to receive such communications.
- Security and Fraud Prevention: To protect our legitimate interests, detect and prevent fraudulent activities, and ensure the security of our services and data.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT support, marketing, and analytical services. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Law Enforcement and Legal Authorities: When required by law or in response to valid legal requests, such as court orders, subpoenas, or government regulations.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to your personal data that we hold.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data under certain circumstances, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. We regularly review and update our security practices to ensure the ongoing integrity and confidentiality of your information.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
EmeraldVoyage Coaches
2847 O’Connell Street, Suite 12B
Cork, County Cork, T12 F6P8
Ireland